Shipping Policy
At BeeLumia, we are dedicated to delivering your orders swiftly, safely, and transparently across the United Kingdom. Below you will find complete details regarding processing times, shipping methods, and expected delivery windows.
1. Order Processing Times
- All orders are processed and prepared for dispatch within 1–2 business days (Monday to Friday, excluding UK bank holidays).
- Orders placed over the weekend or on public holidays are processed on the subsequent working day.
- Once your parcel has been handed over to the courier, you will receive an automated shipping confirmation email containing your tracking reference and direct tracking link.
2. Delivery Times and Destinations
We provide tracked delivery services to all UK postal regions:
| Destination | Estimated Delivery Time | Shipping Carrier / Method |
|---|---|---|
| United Kingdom (Mainland) | 2–5 business days | Royal Mail / Tracked Courier |
| Northern Ireland, Scottish Highlands & Islands | 3–7 business days | Royal Mail Tracked |
| Europe & International | 7–14 business days | International Tracked Airmail |
Please note: Estimated delivery times are guidelines and may occasionally be subject to minor carrier delays during peak holiday seasons or adverse weather conditions.
3. Shipping Charges
- Standard UK tracked delivery rates are calculated and clearly displayed at checkout before order finalisation.
- Promotional Free Delivery offers may apply to qualifying multi-pack orders as advertised on our promotional pages.
- All charges are billed in British Pounds (£ GBP) with no hidden fees at delivery for UK mainland destinations.
4. Tracking Your Order
Every shipment is assigned a unique tracking number upon dispatch. You can track your parcel's transit progress at any time via the link provided in your dispatch notification email.
5. Damaged, Lost, or Delayed Parcels
If your package arrives damaged in transit, or if your tracking shows no update for more than 7 business days, please contact our support team immediately at [email protected] with your order number and photos of any damage. We will investigate promptly with the carrier and arrange a replacement or refund as appropriate.