Refund and Return Policy

At BeeLumia, we stand behind the quality and effectiveness of our products. In full compliance with UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, we provide a transparent, hassle-free 30-day refund and return policy.

1. 30-Day Money-Back Guarantee

You have the right to cancel your purchase and return products within 30 calendar days from the date you receive your order. If you are not satisfied with your purchase, you may initiate a return for a refund.

2. Conditions for Return

To qualify for a standard return and full refund:

• Items must be returned in their original packaging with safety seals intact for hygiene and chemical handling reasons, except where opened for initial genuine inspection.
• The product must be accompanied by proof of purchase (order confirmation number and purchasing email address).
• Returns must be authorised by our customer support team prior to posting back to our designated returns depot.

3. Faulty, Damaged, or Incorrect Goods

Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. If your product is defective, damaged upon arrival, or incorrect:

• Please notify us within 30 days of receipt at [email protected].
• Include photos or short video evidence showing the defect or damage.
• We will provide a pre-paid return label or immediately dispatch a replacement free of charge, or issue a full refund including initial postage costs.

4. How to Initiate a Return

1. Contact our customer support team via email at [email protected] with your order number and reason for return.
2. Our team will reply within 24–48 business hours with detailed return instructions and your Return Merchandise Authorisation (RMA) reference code.
3. Safely pack the items in protective packaging and send them to the designated UK returns address provided by support.

5. Refund Processing

• Once your returned parcel is received and inspected at our depot, we will notify you by email.
• Approved refunds are processed back to your original payment method within 5–7 business days.
• All refunds are issued in British Pounds (£ GBP). Depending on your bank or card issuer, funds typically reflect in your account within 2–5 working days following our confirmation.