Privacy Policy

This Privacy Policy describes how BeeLumia (referred to as "we", "us", or "our"), operating the website https://beelumia.com/, collects, uses, and discloses your personal information when you visit our website, communicate with us, or purchase products through our service. We are committed to protecting your privacy in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Information We Collect

We may collect and process information about you, including:

• Contact Information: Name, billing address, delivery address, email address, and phone number when placing orders or contacting customer support.
• Transaction Details: Payment confirmation, ordered items, transaction amount in GBP (£), and order history. Note: Card details are securely processed by authorised payment providers and are never stored on our servers.
• Device and Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Information: Pages visited, time spent on pages, referral sources, and navigation paths.

2. How We Use Your Personal Information

We use your personal data for the following legitimate business purposes:

• To process, fulfil, and dispatch product orders.
• To provide customer support and answer your enquiries.
• To detect and prevent fraudulent transactions and maintain site security.
• To comply with legal obligations and UK consumer protection laws.
• To evaluate and improve our website performance, layout, and user experience.

3. Legal Basis for Processing (UK GDPR)

Under the UK GDPR, we process personal information on the following lawful bases:

• Contractual Necessity: To fulfil purchase orders and provide requested customer service.
• Legal Obligation: To maintain accounting records and comply with statutory consumer protection requirements.
• Legitimate Interests: To protect our website from fraudulent activity, improve site usability, and ensure reliable server operations.
• Consent: Where you have explicitly opted in to receive non-essential communications or cookie tracking.

4. Cookies and Tracking Technologies

We use essential cookies necessary for the operation of our website (e.g. maintaining your session and shopping preferences). You may manage your browser cookie settings at any time; however, disabling certain cookies may affect website functionality.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share personal data with trusted third-party service providers essential to fulfilling our services, such as:

• Delivery and postal carriers (e.g. Royal Mail, courier networks) to deliver your parcel.
• Authorised payment gateway processors to complete transactions securely.
• Technical hosting and infrastructure providers ensuring secure server availability.

6. Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure.

7. Your UK Statutory Rights

Under UK data protection law, you have rights including:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where there is no compelling legal reason for its continued processing.
• Right to Restrict Processing: Request suspension of data processing in certain circumstances.
• Right to Object: Object to processing based on legitimate interests.
• Right to Data Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact our Data Protection Team via our Contact Us page or by emailing [email protected].

8. Complaints

If you have any concerns regarding how we handle your personal data, please contact us first so we can resolve the matter. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.